Delivery and Returns

Delivery

UK Standard Delivery (3-5 Days) £4 on orders under £100

UK Standard Delivery (3-5 Days) Free on orders over £100

UK Next Day Delivery £7.50 for orders placed before 1pm

 

International Delivery (5-12 days)

Belgium £15
Denmark £15
France £15
Germany £15
Ireland £15

Greece £20
Italy £20
Netherlands £20
Portugal £20
Spain £20
Sweden £20
Switzerland £20

Canada £25
Poland £25
USA £25

Australia £30
Cambodia £30
Thailand £30

China £35
Hong Kong £35
India £35
Japan £35
UAE £35

The prices shown on our website include any VAT (or similar sales tax) at the prevailing rate for which we are responsible as the seller. The amount you pay will be the price indicated plus any delivery charges. Please note that the recipient of any products shipped outside the European Union may also have to pay import duty or other taxes, fees and charges applied by customs or other authorities in the country of receipt. If you are unsure about whether these charges might apply to your order, you should contact your local tax or customs authorities. Please note when returning items that you may also have to pay custom charges where necessary.

The actual price charged to overseas customers will be subject to the exchange rate applied by the customer's credit or debit card company. Customers outside the United Kingdom will also be liable for any import duty, quotas, permits, product restrictions and other local requirements. You are advised to check latest applicable local requirements before placing an order.

 

Please note UK Bank Holidays are not classified as delivery days so please allow extra working days around the below dates; 

18th April 2014 21st April 2014 5th May 2014    
25th August 2014 25th December 2014 26th December 2014    

 

 

 

Please allow an extra working day for deliveries over International Bank Holidays.

 

Our couriers typically deliver Monday to Friday, 7am - 7pm (please note Saturday and Sunday are not classed as working days). 

A signature is requested upon delivery. If you're not in when our couriers try to deliver they will leave a card with instructions to follow. If you would like to specify a safe place or a particular neighbour for your parcel to be left with, you can add these instructions in the space provided on the checkout page.

If you have any queries regarding Delivery and Returns please contact us at hello@loveholly.co.uk.  If your International Destination is not on the list then please contact us and we can have a look.

For full details please read our Terms and Conditions.


Returns

We guarantee to refund any item you are not completely happy with when you return it to us unworn and in a saleable condition within 14 days of receipt. Refunds will be credited to your original method of payment minus the delivery charges. You are required to return unwanted orders at your own cost. 

We recommend you return using recorded delivery as we can only issue a refund once the item has been received.

Please note our Return Address is: Love Holly Ltd, Holgate House, 2 Cavendish Road, Birkenhead Park, Wirral, CH41 8AX.

In addition to our returns policy, under the Distance Selling Regulations you can cancel your order at any time before the expiry of the period of seven working days beginning the day following receipt of your order. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost. If you cancel your order under the Distance Selling Regulations, we will refund the purchase price of the item(s) affected and the delivery charges.

To return a product please click on 'My Account' and login to your account. Go to 'Completed Orders' and click 'return items' for that order, complete the form with as much detail as possible and then click 'Submit Return Request'. 

Your UK statutory rights are not affected by our returns policy.